Serving one another: Are shared and self-leadership the keys to service sustainability?
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KünyeManz, C. C., Skaggs, B. C., Pearce, C. L., & Wassenaar, C. L. (May 01, 2015). Serving one another: Are shared and self-leadership the keys to service sustainability?. Journal of Organizational Behavior, 36, 4, 607-612.
Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process. Copyright (c) 2015 John Wiley & Sons, Ltd.