Browsing by Author "Muhammad Kashif"

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Supervisor and customer-driven stressors to predict silence and voice motives: mediating and moderating roles of anger and self-control

Muhammad Kashif; Merve Yanar Gürce; Tosun, Petek; Shanika Wijenayake (Taylor & Francis, 2020)

This study aims to investigate communicative deviance among front line employees (FLEs) as a consequence of supervisor and customer mistreatment. The emotion of anger as a mediator while self-control as a moderator is ...