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dc.contributor.authorTosun, Petek
dc.date.accessioned2020-11-19T12:42:22Z
dc.date.available2020-11-19T12:42:22Z
dc.date.issued2020en_US
dc.identifier.citationTosun, P. (2020). CRM in retail banking from salespeople's perspective in the COVID-19 outbreak. In A.Akın (Ed.), Effects of the COVID 19 (pp.3-40), İKSAD Publishing House: Turkey.en_US
dc.identifier.isbn9786257139601
dc.identifier.urihttps://hdl.handle.net/20.500.11779/1372
dc.description.abstractThe new coronavirus disease (COVID-19), which has stemmed in December 2019, has been declared as a pandemic by the World Health Organization in March 2020 and turned into a global health crisis (Liu et al., 2020). Besides wars, pandemics have been the most dangerous and fearful threats to human life throughout history. As of August 2020, the pandemic has cost more than 777,000 lives worldwide with approximately 22 million cases and it was still ongoing. Besides its devastating impact on the health systems, the pandemic has led to an unpredictable change in the economic and social environment and the business and social life.en_US
dc.language.isoengen_US
dc.publisherİKSADen_US
dc.relation.ispartofEffects of the Covid 19en_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectCovid-19en_US
dc.subjectCoronavirusen_US
dc.titleCRM in retail banking from salespeople’s perspective in the Covid-19 outbreaken_US
dc.typebook chapteren_US
dc.departmentİİSBF, İşletme Bölümüen_US
dc.authoridPetek Tosun / 0000-0002-9228-8907en_US
dc.identifier.startpage3en_US
dc.identifier.endpage40en_US
dc.relation.publicationcategoryKitap Bölümü - Uluslararasıen_US
dc.contributor.institutionauthorTosun, Petek


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