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dc.contributor.authorTosun, Petek
dc.identifier.citationTosun, P. (2021). Corporate social responsibility disclosure on the websites of coffee chains in Turkey. International Journal of Organizational Analysis. p. 1-14.
dc.description.abstractAbstract Purpose – Coffee is among the primary products that attract the public attention to the social and environmental responsibilities of companies. Coffee shops have a big carbon footprint because of their daily operations. With the rising consciousness about sustainability in developing countries, online disclosure of corporate social responsibility (CSR) is becoming increasingly important for not only multinational but also local coffee chains. The purpose of this study is to analyze the extent to which coffee chains include CSR on their websites. Design/methodology/approach – Turkey, which is a large emerging economy with an expanding coffee chain market, is selected as the research context. The CSR disclosure on the websites of coffee chains is examined by content analysis according to CSR dimensions. A sample of 27 coffee chains with more than ten stores is included in the analysis. Findings – Foreign coffee chains disclose more information on the environment and fair trade than local coffee chains. On the other hand, CSR content in websites of foreign and local coffee chains does not differ significantly in human resources and community dimensions. Foreign coffee chains have comparatively longer brand history, more rooted brands and larger networks than local coffee chains. Originality/value – To the best of the author’s knowledge, this study is the first that used a content analysis about CSR on the websites of coffee chains in Turkey. Findings contribute to the understanding of CSR disclosure in the coffee chain industry and can be beneficial for researchers and managers in other emerging markets. Keywords Marketing, Turkey, Emerging markets, CSR, Corporate social responsibility, Coffee chains Paper type Research paperen_US
dc.subjectEmerging marketsen_US
dc.subjectCorporate social responsibilityen_US
dc.subjectCoffee chainsen_US
dc.titleCorporate social responsibility disclosure on the websites of coffee chains in Turkeyen_US
dc.relation.journalInternational Journal of Organizational Analysisen_US
dc.departmentİİSBF, İşletme Bölümüen_US
dc.authoridPetek Tosun / 0000-0002-9228-8907en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.contributor.institutionauthorTosun, Petek
dc.description.woscitationindexEmerging Sources Citation Indexen_US
dc.description.WoSDocumentTypeArticle; Early Accessen_US
dc.description.WoSInternationalCollaborationUluslararası işbirliği ile yapılmayan - HAYIRen_US
dc.description.WoSYOKperiodYÖK - 2020-21en_US
dc.identifier.scopusqualityQ1 - Q2en_US

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